Find answers to the most common questions about shopping with KAYA.
Shipping & Delivery
We offer free standard shipping on all orders above ৳5,000. For orders below ৳5,000, a flat shipping fee of ৳300 applies for domestic orders. International shipping rates vary based on destination and will be calculated at checkout.
Standard shipping typically takes 5-7 business days within Bangladesh and 10-15 business days for international orders. Express shipping options are available for faster delivery (2-3 business days domestically).
Yes! We ship to over 50 countries worldwide including USA, UK, Canada, Australia, UAE, and Singapore. International shipping rates and delivery times vary by destination.
Orders & Payment
We accept all major credit cards (Visa, Mastercard, American Express), debit cards, and various mobile payment options. For Bangladeshi customers, we accept bKash, Nagad, Rocket, and EMI options through leading banks.
You can modify or cancel your order within 2 hours of placing it. Please contact our customer support team immediately. Once the order has been processed or shipped, modifications cannot be made.
Once your order is shipped, you'll receive an email with tracking information. You can also track your order by logging into your account and viewing your order history.
Returns & Exchange
We offer a 30-day return policy for unworn items in original condition with all tags attached. Bridal wear and customized items are non-returnable. Please initiate returns through your account or contact customer support.
Yes, we offer one-time free exchange for a different size within 30 days of delivery, subject to availability. The item must be unworn with original tags attached.
Products & Sizing
Please refer to our detailed Size Guide available on each product page. We recommend measuring yourself and comparing with our size chart. For bridal wear, we suggest visiting our store for professional measurements.
Yes! We offer customization for bridal and select festive wear including size adjustments, color modifications, and embroidery changes. Customization requests add 2-3 weeks to delivery time. Please contact our styling team for details.
Most of our outfits are dry clean only. Store in a cool, dry place away from direct sunlight. For detailed care instructions, please refer to the care label attached to each garment or contact our team.
Still Have Questions?
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